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RELATIONSHIP BETWEEN MEDIUM OF ORGANIZATIONAL LEARNING AND SERVICE PERFORMANCE OF CONSTRUCTION COMPANIES IN LAGOS STATE, NIGERIA

Authors: *Eyakwanor A.A, Omobude I.F, Ikuabe M.O

ABSTRACT

This study focused on the relationship between medium of organizational learning and service performance in construction companies in Lagos state, Nigeria. Emphasis was on Individual, Group and Organizational forms of learning. A total of 82 questionnaires were administered to key professionals in the construction industry and 68 were returned for analysis. Regression Analysis was used to test the relationship between the medium of organizational learning and service performance in construction companies. The type of research design deployed was descriptive research, and also the study adopted random sampling technique. Findings revealed that Organizational, Group and Individual medium of learning all had a positive effect on service performance with p-values of 0.009, 0.346, and 0.556 respectively, but with a criterion of p <0.05, only organizational medium of learning was significant. The study recommended that the best way of learning in construction companies is to enhance the organizational learning medium.


Affiliations: Department of Architecture, Faculty of Environmental Sciences, University of Benin, Benin City, Nigeria
Keywords: Construction, Organizational Learning, Service Performance, Regression Analysis, Questionnaire
Published date: 2018/06/30

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ISSN: 2635-3342 (Print)

ISSN: 2635-3350 (Online)

DOI: In progress

ISI Impact Factor: In progress

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